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Organic Furniture Furnature - Healthy Furnature for a healthier you Furnature - Healthy Furnature for a healthier you Furnature - Healthy Furnature for a healthier you
Furnature - Healthy Furnature for a healthier you Furnature - Healthy Furnature for a healthier you Furnature - Healthy Furnature for a healthier you Furnature - Healthy Furnature for a healthier you

Bed Frames
Organic Cotton
Natural Blends
Untreated Cotton
Natural Rubber
Crib Mattress
  Bedding Accessories
Bed Pillows
Check out our new
fabric website
We would love to talk to you. 800-326-4895
Order Information

Customer Service
Please call us at (800) 326-4895 or (617)926-0111 (M-Sa 9a.m.-5:30p.m. EST). If after hours, please leave a message and we will return your call on the next business day. E-mail us at info@furnature.com.

Order Placing Options

  • You can phone us toll-free at (800)326-4895 during our hours of operation (M-Sa 9a.m.-5:30p.m. EST).
  • You can come into our showroom during operation hours. Our showroom is located at 86 Coolidge Avenue, Watertown, MA 02472.
  • You can fax it to us at (617)924-5432.
  • You can order on-line through our safe shopping cart at www.furnature.com.
  • You can e-mail us directly at info@furnature.com.
  • You can snail mail your order to us at the above address.

Payment Options and Terms
All bedding orders must be paid in full at the time of order since every item is made to order. Methods of payment: personal check, Mastercard, Visa or Discover. We are required to collect sales tax for delivery in the state of Massachusetts.

Our Guarantee
Furnature guarantees that all bedding products are made with the highest quality of natural, organic, chemical-free ingredients available and are made in an environmentally conscious plant using the highest quality of craftsmanship possible. All items are made to order and are not held in inventory in a warehouse where they may be exposed to dust and allergens. All bedding accessories and mattresses come with quality warranties that are noted within each product description.

If any product is defective or damaged then we will gladly replace or repair it. All items are made to order and may not be returned for any other reason. We do not warranty any products for individual allergic sensitivities or reaction. We encourage chemically sensitive customers to take advantage of our offer to buy a test pillow (with credit towards larger purchase) to determine individual sensitivity before purchasing a major item such as a mattress or box spring

Lead Time to Produce An Order
Bedding Accessories: approximately 2-3 weeks.
Mattresses and Box Springs: approximately 3-4 weeks.

Woman Lounging on Sofa

Cancellations and Returns
All items are made to order and no cancellations will be accepted once an order is in production. WE URGE PERSONS WITH ANY FORM OF ENVIRONMENTAL ILLNESS TO REQUEST OUR TEST PILLOWS PRIOR TO PLACING AN ORDER. WE WILL NOT ACCEPT ANY CANCELLATIONS OR RETURNS DUE TO ALLERGIC REACTIONS. We cannot provide refunds, exchanges or credits for any reason other than product defects or shipping damages.

Furniture Payment Terms
A 50% deposit with your order is required. You will be notified when your Furnature has been completed. When final payment is received we will call you to make delivery arrangements. Payments can be made by check, Mastercard, Visa, or Discover card.

Mattresses and Bedding Payment Terms
Bedding must be paid in full when the order is placed. All payments can be made by check, Mastercard, Visa or Discover card.

Since all products are made to your specifications, no cancellations will be accepted once your order is in production. This applies to both furniture and bedding.

Return Policy
If you are not pleased with our products kindly call us within 10 days of receipt of the product.

We offer a comfort exchange on our mattresses & bedding accessories. We will exchange the product in question for the same product of a different firmness.
You are responsible for all shipping charges as well as any difference in price.
Any exchanged items must be in perfect condition, contained in its original packaging.

We will not except returns on any item due to allergic reactions; we encourage you to order a test kit if you have allergies or chemical sensitivities.

Since all upholstered furniture items are custom made to order, they are not returnable. There will be no refunds, exchanges or credits on custom-made items. However, you are welcome to come to our factory and inspect your furniture prior to shipping,

If you have any additional questions please call us at 800-326-4895.

Frame Dimensions
All dimensions listed are approximate due to variations in hand crafting.

Fabric Warranty
We have selected the most durable organic fabrics available. Since textile manufacturers do not guarantee their products for wearability, shrinkage, or color fastness, we cannot assume responsibility, therefore, no warranties or guarantees are implied.

Mattress Warranty
Furnature mattresses and foundations come with a 20-year warranty.

Bedding Accessories Warranty
Furnature bedding accessories come with a 3-year warranty.

Furniture Warranty
Furnature upholstered furniture frames come with an unprecedented 20-year warranty.

Production Time-Furniture
Due to the limited supply of many of the organic components found in Furnature, we can not guarantee an exact delivery date. Production time is approximately 14-16 weeks.
Add additional time for delivery.

Production Time -Bedding
Production for bedding is approximately 1-3 weeks. Add additional time for delivery.

Replacement Cushions
Furnature's new innerspring, cotton-wrapped , organic cushions are available to replace your old furniture cushions. Prices will be furnished upon request.

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Customers Own Fabric (COM)
Proper identification of your fabric is of utmost importance. . If we can not identify your fabric your order can not be put into production. To avoid unnecessary delays make certain the following information is provided.

After you place your furniture order and prior to shipment of your fabric, please mail us a swatch with specific application instructions, showing the face side of fabric, the top of the pattern, and centering of a special motif if desired. Please indicate to which piece of furniture the fabric is applied. Unless instructions are clearly stated we reserve the right to use our best judgement concerning the application of your fabric
Also please indicate the name of the company that is shipping the fabric to us, the pattern name and color as well as the yardage being shipped. We reserve the right to reject the use of a fabric that will not be suitable.

Please ship your fabric to:
Furnature 86 Coolidge Avenue
Watertown, MA 02472
All Fabrics sent to us must be pre-paid. CODs will not be accepted

Make certain that your fabrics are side-marked with:
1) Your name or company name as it appears on your order.
2) Your order Number
3) The exact item(s) that this fabric will be applied to.

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